100% Satisfaction Guaranteed
Divine Designs Floral & Tropicals prides ourselves in the highest quality of our services. Our vision and goal is to aide our customers with thier sentimental and important gifting moments. Gary and I understand the importance of not only a beautiful floral arrangement but the special services that it takes at times to complete your order. We go the extra mile to meet our valued customer’s requests. It is not only good business but we care. If at any time you are not 100% satisfied please contact us.
Policies & Procedures
We order our flower shipments straight from the farm direct! What does this mean for our customers? You will receive not only have a beautiful flower arrangement but 100% satisfaction guarantee that it will arrive at your chosen destination farm fresh and will be able to be enjoyed longer. If you are not satisfied with our flower quality, please contact us as soon as possible so we can resolve the issue.
Our Substitutions Policy
If at any time we do not have a specific flower or flowers that you order requires we will contact you and let you know and make sure the substitution is acceptable. If we cannot reach you we will professionally design your arrangement with same colors and attributes to ensure your delivery is made the same day. We keep a large inventory of vases and products in our store but will follow the same substitution policy as with our flowers.
Plants & Dish Gardens
We have a large variety of the most popular Plants & Dish gardens in our store. We offer fresh cut flowers at no additional charge when requested. They are decorated with a beautiful bow and freshly sprayed with leaf shine and presented in a beautiful look and feel. All of our plants are very easy to maintain and keep healthy. If we do not have a particular style, size or shape we will contact you and make sure our substitution meets your gifting needs. As with all of our substitution policy on our products if we are unable to reach you we will match your chosen order as closely as possible.
Delivering your gift is a very important part of our services here at Divine Designs floral & Tropicals. Our professional delivery driver is very experienced and skilled at prioritizing his daily routes to make sure your important time specific orders arrive on time. It is very rare that we have a issue with our timed deliveries. If one does arise that is out of our control we will attempt to reach you immediately to find out the best resolution. If we arrive at the chosen location and the recipient is not at home we follow a stict procedure. Our driver will attempt to contact recipient and if unable to reach the recipient he will contact you for further instructions. We also attempt to leave with a neighbor and if successful a delivery notice will be placed on the recipients. We will never leave your gift on a porch unless we are instructed to do so by you or the recipient.
Our Valued Customers
If you are not satisfied with your purchase for any reason we encourage you to call us so we can correct a situation from happening again or be aware of an issue that needs immediate attention. Depending on the reason you are not satisfied or disappointed with our services we will offer you an apology first and foremost and a appropriate redelivery, credit or discount on your next purchase or all of the above. We are not your typical florist and offer a huge variety of special services to meet your special events to help make them as special and memorable as they should be. We have several ways to contact us seven days a week and even afterhours. Keeping our customers happy is our first priority and very important to our vision and goals for our business.